Privacy Policy
This Privacy Policy explains how PawPeer LLC (“PawPeer,” “we,” “us”) collects, uses, discloses, and safeguards information when you use our website, mobile application, and related services (collectively, the “Service”). By using the Service, you agree to the practices described here.
Information We Collect
- Account & Profile: name, email, phone, address, pet details, profile photos.
- Verification (KYC): identity documents, selfies, liveness signals, and similar data processed by vendors (e.g., Persona, Smile ID) where required.
- Transaction: bookings, payments, subscription status, refunds, receipts.
- Technical: device identifiers, IP address, cookies, usage logs, crash reports.
- Communications: messages, support requests, ratings/reviews, and your notification preferences.
- Social/OAuth: info you choose to share if you connect third-party accounts (e.g., Facebook Login).
How We Use It
- Provide, operate, and improve the Service.
- Facilitate bookings, payments, and customer support.
- Verify identities, enhance trust & safety, and prevent fraud/abuse.
- Send transactional notices and, with consent or as permitted by law, optional promotional communications.
- Comply with legal obligations and enforce our Terms.
- Analyze usage to improve features and performance.
Sharing & Verification
We may share information with:
- Service providers/processors: hosting, messaging, verification, payments, analytics, and support tools—only as needed to perform services for us and under our instructions.
- Other users: limited profile and booking information necessary to facilitate services between parties.
- Legal & safety: to comply with law, enforce policies, or protect rights, safety, and property.
- Business transfers: in connection with a merger, sale, or reorganization.
We do not share, sell, or transfer your personal or mobile information with third parties for their own marketing or promotional purposes.Data Security
- Cookies & Tracking: We use cookies and similar technologies to keep you signed in, remember preferences, and analyze traffic. You can adjust browser settings to refuse cookies; some features may not function properly if you do.
- Data Retention: We retain information for as long as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and legal requirements.
- Security: We implement technical and organizational measures designed to protect information (e.g., encryption in transit, access controls). No system is 100% secure; you share information at your own risk.
- International Transfers: We may transfer, store, and process information in countries other than your own. Where required, we use appropriate safeguards such as standard contractual clauses.
Your Rights
- You may access, correct, export, or delete your data subject to applicable law.
- EEA/UK: access, rectify, erase, restrict, port, and object to processing; withdraw consent where applicable.
- California (CCPA/CPRA): request to know, delete, correct, or limit use/disclosure of personal information; non-discrimination for exercising rights.
- Submit requests to support@pawpeers.com. We may ask for verification information.
Terms of Service
These terms govern your use of PawPeer. Insert your reviewed legal copy under each heading.
Eligibility & Account Verification
Members must be of legal age and complete verification.
- Data Deletion & Account Closure: Our services are not directed to children under13 (or other applicable age of digital consent). We do not knowingly collect personal from children. If you believe a child has provided data, contact us to request deletion. You can request deletion of your account and personal information by emailing support@pawpeers.com from the email associated with your account. We will honor requests as required by law and will inform you when deletion is complete or explain why certain data must be retained (e.g., fraud prevention, financial record-keeping).
Community Conduct & Safety
Treat neighbors and their pets with respect and care.
Pet-Sitting Exchange & Liability
Exchanges are between members; responsibilities and liability are described here.
PawPoints Program Rules
How points are earned, redeemed, and expire.
PawPoints & Compliance
PawPoints are for promotional purposes only. They have no cash, legal tender, or real-world monetary value, and cannot be redeemed for cash or any cash equivalent. PawPeer is a technology and rewards platform, not a financial institution or Money Services Business (MSB).
